Tracy Arthur

• Process customer transactions efficiently, including deposits, withdrawals, and transfers.
• Assist customers with account inquiries and provide information on banking products and services.
• Support the operations team in daily tasks to enhance overall branch performance.
• Handle customer complaints and resolve issues promptly to ensure customer satisfaction.

Implemented biometric registration for applications with accurate data collection and verification Streamlined the completion and submission of social security forms through efficient assistance to customers

• Implemented biometric registration for applications with accurate data collection and verification
• Streamlined the completion and submission of social security forms through efficient assistance to customers

Enrolled new members onto the Social Security Scheme Processed and reviewed benefit claims Address enquiries promptly and effectively, resulting in high customer satisfaction