Simphiwe Madi
ExploreAI Academy
South Africa
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New Business Development / Sales at NeRi Telecoms
Socials
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Experience
African Bank
Employment Confirmation Consultant (Inbound & Outbound Call centre)
April 2015 - September 2019
Providing customer service and support
Answering inbound calls from customers
Contacting customer for debt collection
Responding to written queries timely
Handle complaints within the required SLA
Provide product and service information to customers
Achieve targets as set by business
Adhere to policies and procedures as set by business
Musica (Rosebank Mall)
Customer Assistant
November 2014 - March 2015
Provide customer service and support
Assist the Store Manager in achieving maximum profitability for the store
Assist the Store Manager in the delivery of high standards of customer service
Assist the Store Manager to reduce and manage risk by driving compliance to operational processes
Take accountability for the daily operations of the store in the absence of the Store Manager
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Afrikaans
Xhosa
Zulu
Skills
No skills added