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Sharone Opondo

Sharone Opondo

Customer Experience Manager | Facility Manager at Kaps Parking Limited

Egerton University

Kenya

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Hi, I'm Sharone Opondo!

Customer Experience Manager | Facility Manager at Kaps Parking Limited

Results-oriented customer service professional with over seven years of experience in call center operations and facility management. Proven track record of enhancing customer satisfaction and loyalty through effective communication and problem resolution. Strong analytical skills with a focus on data-driven decision-making to improve service delivery and operational efficiency.

Socials

Experience

Education

Certificates & Badges

No certificates or badges added

Projects

Customer Expectations and Perceptions of Service Quality: A case study of Lake Bogoria Spa Resort

Incharge

Researched and analysed customer expectations, perceptions and service gaps, providing data-driven insights that improved service quality and overall customer satisfaction.

Languages

Chinese

Beginner

English

Professional

French

Beginner

Skills

Communication Skills

Multitasking

Data Analysis

Google Suite

Research

Problem Solving

Positive Attitude

Collaboration

Empathy

Microsoft Office 365

Time Management

Patience

Conflict resolution

Zendesk

Zoom

Trello

Asana

Networking / Building Network

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