Linet Achieng

Performed data entry tasks into various computer systems accurately and promptly. Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested. Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary. Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance. Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

My roles as a receptionist

Patient Relations:
    Welcoming and greeting patients in a warm and professional manner
    Answering and directing phone calls promptly and courteously
    Providing excellent customer service and addressing patient inquiries and concerns
Appointment Scheduling:
    Managing and maintaining the appointment schedule
    Scheduling and rescheduling appointments efficiently
    Reminding patients of appointments and confirming attendance
Administrative Tasks:
    Maintaining accurate and up-to-date patient records
    Verifying insurance coverage and processing insurance claims
    Handling financial transactions, including payments and billing
    Managing inventory and restocking dental supplies
Office Management:
    Maintaining a clean and organized reception area
    Assisting with general office duties as needed

Additional Skills:

Strong communication and interpersonal skills
Excellent organizational and time management skills
Proficiency in dental software and office technology
Attention to detail and accuracy
Ability to multitask and prioritize tasks

My roles as a dental assistant

Clinical Duties:

Patient Preparation:
    Welcoming and seating patients   

Explaining procedures and answering questions
Taking vital signs (blood pressure, pulse, etc.)
Preparing patients for dental procedures

Chairside Assisting:

Passing instruments to the dentist   

Suctioning excess fluids and debris
Retracting tissues and holding suction
Assisting with dental procedures like fillings, crowns, and extractions

X-ray Techniques:

Taking and developing dental X-rays   

Positioning patients for optimal image quality Adhering to radiation safety protocols

Infection Control:

Sterilizing and disinfecting dental instruments   

Maintaining a clean and sanitary work environment
Following infection control guidelines to prevent the spread of disease

Administrative Duties:

Record Keeping:
    Maintaining accurate and up-to-date patient records   

Charting dental treatments and procedures
Scheduling appointments and managing patient flow

Inventory Management:

Monitoring and ordering dental supplies   

Stocking treatment rooms with necessary materials

Front Desk Duties:

Answering phone calls and greeting patients   

Handling insurance claims and billing
Assisting with financial transactions

Additional Responsibilities:

Patient Education:
    Providing oral hygiene instructions and education   

Explaining post-treatment care and answering questions

Emergency Preparedness:

Assisting with dental emergencies   

Administering first aid as needed Maintaining CPR and first aid certifications

Welcoming and seating patients Explaining procedures and answering questions Taking vital signs (blood pressure, pulse, etc.) Preparing patients for dental procedures Chairside Assisting: Passing instruments to the dentist, suctioning excess fluids and debris, retracting tissues and holding suction Assisting with dental procedures like fillings, crowns, and extraction Taking and developing dental X-rays Infection Control Maintaining accurate and up-to-date patient records Charting dental treatments and procedures Scheduling appointments and managing patient flow