Rosine Kakuze

Answered incoming calls promptly and professionally. Addressed customer inquiries, concerns, and complaints with empathy and patience. Provided accurate information about products, services, and company policies. Processed the orders, returns and exchanges. Documented customer interactions and maintained detailed records in the CRM system. Followed up with customers to ensure their concerns are resolved satisfactorily. Met or exceeded performance targets for call quality, customer satisfaction, and resolution times.

Data collection and analysis. Monitoring system. Reporting. Policy evaluation. Database management.