Jude Neequaye

Collaborated with the project manager and vendors in the development of the SIGA Entities Register Portal. Provided technical expertise in the setup of server environments. Supervised and supported in the periodic maintenance of server environments. Ensured 90% availability and stability of IT networks and systems. Provided consulting in requirements definition, specification, design, development, and integration of systems and server management on complex projects accountable for the IT Windows delivery to ensure services adhere to project specifications.

Improved decision-making for my supervisors by reviewing 100+ files, records, and other documents monthly to obtain business information and key data. Liaised with 2 team members to review and file information on projects, costs, and other contractual obligations across 5+ countries in West Africa. Reduced contract complications by about 15% by collaborating with the IT team to develop a contract filing system for North and West Africa teams. Developed and executed a corporate newsletter for company-wide consumption across its African offices, partners, and other relevant organizations, leading to a 10% increase in brand visibility. Analyzed and supported the implementation of a custom-distributed Microsoft SharePoint application to track every component of the company’s operational activities. Implemented and administered security, operations, support, updates, and backup procedures for the Microsoft 365 system for 60+ company staff. Communicated with 10+ staff daily and assisted them with various technical issues via email, live chat, and telephone. Reviewed 40+ support cases weekly for technical and troubleshooting accuracy and identified needed process improvements. Trained 8+ internal staff on common hardware and software configurations to maximize service functionality.

Drafted 2 reports for clients to track social media analytics that impacted brand visibility, sales, and marketing. Established client presence on 3+ social media platforms by churning out 8+ weekly posts that increased organic visibility and brand awareness. Planned and created a robust social media content calendar that increased engagement by 15% and drove traffic to the website. Grew social media following by 20% within the first 6 months by actively engaging and posting relevant content. Decreased website technical errors by 25% by determining coding requirements for website creation and performing user testing and troubleshooting before live deployment. Worked with 5+ team members to organize and execute the production of the 2017 edition of Ghana Club 100 in collaboration with GIPC.