Rana El-Gammal

Provide troubleshooting and resolution for hardware, software, and network issues.
Assist users with technical queries and ensure efficient system usage.
Monitor system performance, generate reports, and address potential issues proactively.
Maintain detailed records of support activities, system configurations, and procedures.
Work with IT teams to implement new systems and improve existing ones.

Data Collection: Gather and compile data from various sources.
Data Analysis: Analyze data to identify trends, patterns, and insights.
Reporting: Create reports, dashboards, and visualizations to communicate findings.
Data Cleaning: Ensure data accuracy by cleaning and validating datasets.
Collaboration: Work with stakeholders to understand data needs and provide actionable recommendations.

Lead Team: Supervise and support the reporting team.
Manage Reports: report creation, ensuring accuracy.
Communication: Communicate with stakeholders to meet reporting needs.
Ensure Quality: Maintain high standards for reports and data analysis.
Training: Provide training and support for team development.

Generate Reports: Create and deliver reports.
Data Analysis: Analyze data to identify trends and insights.
Maintain Documentation: Ensure proper documentation of reporting processes.
Quality Assurance: Verify data accuracy and report quality.
Process Improvement: Recommend and implement enhancements to reporting processes.

Resolve Issues: Troubleshoot and fix ADSL connectivity problems.
Setup Support: Assist with ADSL installation and configuration.
Customer Service: Provide support and instructions to customers.
Escalate Issues: Pass unresolved problems to advanced teams.
Document: Record support activities and solutions.

Resolve Issues: Troubleshoot and fix ADSL connectivity problems.
Setup Support: Assist with ADSL installation and configuration.
Customer Service: Provide support and instructions to customers.
Escalate Issues: Pass unresolved problems to advanced teams.
Document: Record support activities and solutions.