Rana El-Gammal
System Support Specialist at WEData
Computer Science at October 6 University (Culture and Science City)
Egypt
Hi, I'm Rana El-Gammal!
System Support Specialist at WEData
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Experience
WEData
System Support Specialist
March 2019 - Present
Provide troubleshooting and resolution for hardware, software, and network issues. Assist users with technical queries and ensure efficient system usage. Monitor system performance, generate reports, and address potential issues proactively. Maintain detailed records of support activities, system configurations, and procedures. Work with IT teams to implement new systems and improve existing ones.
FGS
Data Analyst
January 2019 - March 2019
Data Collection: Gather and compile data from various sources. Data Analysis: Analyze data to identify trends, patterns, and insights. Reporting: Create reports, dashboards, and visualizations to communicate findings. Data Cleaning: Ensure data accuracy by cleaning and validating datasets. Collaboration: Work with stakeholders to understand data needs and provide actionable recommendations.
WEData
Reporting Team Leader
January 2016 - September 2018
Lead Team: Supervise and support the reporting team. Manage Reports: report creation, ensuring accuracy. Communication: Communicate with stakeholders to meet reporting needs. Ensure Quality: Maintain high standards for reports and data analysis. Training: Provide training and support for team development.
WEData
Reporting Specialist
November 2015 - January 2016
Generate Reports: Create and deliver reports. Data Analysis: Analyze data to identify trends and insights. Maintain Documentation: Ensure proper documentation of reporting processes. Quality Assurance: Verify data accuracy and report quality. Process Improvement: Recommend and implement enhancements to reporting processes.
WEData
ADSL Technical Support Specialist
January 2015 - November 2015
Resolve Issues: Troubleshoot and fix ADSL connectivity problems. Setup Support: Assist with ADSL installation and configuration. Customer Service: Provide support and instructions to customers. Escalate Issues: Pass unresolved problems to advanced teams. Document: Record support activities and solutions.
Xceed
ADSL Technical Support Specialist (TE-Data UP Q)
December 2012 - October 2014
Resolve Issues: Troubleshoot and fix ADSL connectivity problems. Setup Support: Assist with ADSL installation and configuration. Customer Service: Provide support and instructions to customers. Escalate Issues: Pass unresolved problems to advanced teams. Document: Record support activities and solutions.
Education

Computer Science
October 6 University
Graduated in 2011
Certificates & Badges
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Projects
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Languages
Arabic
English
Skills
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