Mostafa Diab
Scheduling and Planning Specialist at INTELCIA Egypt
Business Marketing at Ain Shams University
Egypt
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Scheduling and Planning Specialist at INTELCIA Egypt
Dynamic and versatile professional with a strong background in maintenance planning, production scheduling, and real-time analysis, paired with extensive experience in social media management and digital marketing. A proven leader with a talent for boosting team performance, optimizing operational efficiency, and delivering measurable improvements. Since 2017, I've been bringing brands to life across diverse digital platforms, specializing in impactful content creation, targeted advertising, and in-depth performance analysis. My expertise spans brand development, audience engagement, and enhancing brand visibility, all driven by data-backed strategies. I am passionate about achieving stellar results, whether it's in optimizing operations or crafting compelling digital experiences that connect with audiences.
Experience
INTELCIA Egypt
Scheduling and Planning Specialist
January 2023 - Present
Maintenance Planning, which includes compliance maintenance with stakeholders and outline maintenance in accordance with the plans and relevant quotes.
Overall daily, weekly, and monthly reporting for the FTEs Situation.
Production planning, preparation, and scheduling.
Freelancing
Social Media Manager
May 2018 - Present
A seasoned professional with extensive experience in content creation, media buying, and team management. Proven ability to lead social media teams and manage complex projects with budgets up to 100K EGP. Demonstrated success in driving brand engagement, increasing online visibility, and achieving measurable marketing goals across multiple platforms.
UX Centers
Scheduling and Planning Specialist
February 2022 - December 2022
Maintenance Planning, which includes compliance maintenance with stakeholders and outline maintenance in accordance with the plans and relevant quotes.
Overall daily, weekly, and monthly reporting for the FTEs Situation.
Production planning, preparation, and scheduling.
UX Centers
Real Time Analyst
May 2020 - February 2022
Handled all new onboarding and EWFM profile creation, changes, shift updates, and headcount changes within EWFM and Files.
Created and maintained real-time, historical, and custom reports, analyzing trends to improve organizational efficiency and effectiveness.
Monitored Altice contact center performance and made real-time staffing adjustments to meet service goals.
Entered EWFM Staff Agent Exceptions real-time for all daily scheduled agent movement as provided by the Operations Team.
Education
Business Marketing
Ain Shams University
Graduating in 2026
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
Arabic
Native
English
Native
Skills
Marketing
Social Media Advertising
Digital Advertising
Social Media Analytics
Coaching
Public Speaking
Microsoft
Training
Media Buying
Strategic Communication
Communication