JOSHUA AKINOLA

Led excellent customer care through consultation & financial services in a fast-paced, high-volume environment.
Exceed disbursement target on a monthly basis which contributed to my rapid growth from a Trainee to a Senior Credit Analyst within a short period.
Daily monitoring of loan performance for myself and my team members to ensure prompt repayment from the client.
Conducted in-depth market research and analysis to discover fresh markets, customers, growth areas and trends.
Initiated recovery process for difficult clients to ensure repayment which contributed to a drastic reduction in bad loan.
Coordinated team members and motivated them to achieve both short and long time goals.
Enhanced the Bank’s position in the finance sector across my area of coverage.
Handle customer complaints and take appropriate action to resolve them.

Sales of the company's product in the Ibadan territory and other southwestern states were successfully managed.
A route coverage plan, call concept, and frequency were developed for the sales team to optimize retail coverage.
Consultative selling skills were effectively utilized to identify opportunities, overcome objections, build relationships, and transform cold canvassing into sales.
Customer orders and deliveries were organized, and distributors were required to adhere to the brand product retail distribution standards.
Penetration discoveries about customers and shoppers, as well as understanding customer motivations, were generated to drive growth.
Efforts were made to enhance product brand visibility on shelf displays and adhere to other merchandising guidelines.
Key distributor activities, field sales force management, and training on sales drivers and best practices were undertaken to achieve sales objectives.
Daily sales reports were diligently prepared and promptly sent to supervisors/managers for review.

Conduct in-depth market research and analysis to discover fresh markets, customers, growth areas and trends.
Identified and classified risks according to their risk levels, adhered to KYC compliance to minimize losses due to fraud and disappearance.
Engage customer profiling
Daily monitoring and initiating transportation of commodities to different out stations and customers