Stephen Kansanga

Managed guest relations across multiple booking platforms, ensuring smooth communication and resolving guest issues, contributing to a 20% increase in retention. Enhanced organizational and time management skills by working 14-hour shifts, effectively handling cash transactions and guest requests.

Identified inefficiencies in the Hospital Management System and provided end-user training, leading to a 15% improvement in output.

Conducted thorough data analysis and implemented process improvements that streamlined registration, reducing processing time by 20%. Built strong rapport and assisted 50+ clients daily using interactive and investigative skills at the registration desk, resulting in the successful registration of new members into the Trust.

Implemented a comprehensive troubleshooting approach, including Windows formatting and meticulous installations, leading to a 20% reduction in computer downtime. Executed strategic data recovery procedures with specialized tools, ensuring seamless software installation and preventing data loss. Implemented proactive hardware maintenance, reducing computer downtime by 30% and enhancing overall productivity.