Moses Brown
University of Education, Winneba
Ghana
Hi, I'm Moses Brown!
Technical Support at National Service Secretariat
Tech-savvy Virtual Assistant with IT expertise. Skilled in multitasking and client support. Driven to bring value with strong communication, adaptability, and a positive attitude.
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Experience
National Service Secretariat
Technical Support
November 2022 - December 2023
Provided assistance to students and staff with hardware and software issues, including troubleshooting computer problems and resolving connectivity issues. Performed routine maintenance and updates on school computers and peripherals, ensuring smooth operation and security compliance. Assisted in the installation and configuration of educational software and tools, enhancing classroom technology integration. Supported the setup and management of school network systems, including configuring routers and switches, and monitoring network performance. Created and maintained documentation for common IT issues and solutions, improving the efficiency of support processes. Assisted in the tracking and inventory management of IT assets, including computers, peripherals, and software licenses, ensuring accurate records and timely updates.
Roads and Transport Unit
Statistical Survey Volunteer
August 2020 - July 2021
Conducted field surveys to gather data on road usage, traffic patterns, and transportation infrastructure, ensuring accurate and comprehensive data collection. Analyzed survey data using statistical software, identifying trends and generating reports on traffic volumes, peak hours, and road conditions. Assisted in designing and refining survey questionnaires and data collection methods to capture relevant and precise information. Compiled and presented detailed reports and visualizations on survey findings, supporting decision-making processes for road and transport planning. Ensured the accuracy and reliability of data through rigorous validation and cross-checking procedures.
Education
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