Mark Ehlah
Data Science at ALX Ghana
Ghana
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General Manager at SW. Safe Water
Dynamic professional with 5 years of experience in technical expertise, management and support service. Proven track record in coordinating plans, progress reporting, and risk management. Adept at fieldwork, knowledge management, and capacity building for team and sub-partners. Strong background in IT support and client-facing roles, ensuring operational efficiency and customer satisfaction. Excellent at identifying challenges, validating data sources, and refining performance indicators.
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Experience
SW. Safe Water
General Manager
November 2019 - September 2023
Coordination of daily operational functions and activities on behalf of the organization
Encouragement of efficient operations by adhering to corporate standards and regulations
Managed and tracked inventory and movement of goods
Revision of customer and staff feedback to improve operational strategies and eliminate barriers
Establishment of fees and credit terms for goods and services based on client demand and critique
Consistency in execution of sales, contributing to the productivity of the organization
Electricity Company of Ghana
IT Support Specialist (National Service)
September 2016 - August 2017
Configured equipment for employee use and implemented proper installation of cables, operating systems and appropriate software.
Responded to client inquiries and troubleshooted complaints, adhering to standard organizational procedures with successful resolution.
Provided technical expertise and support during organizational meetings and training.
Pioneered high quality training materials and procedures, and increased competency of users in training to ensure proper use of hardware and software.
Performed quarterly maintenance of computing systems in various district offices.
Education
Data Science
Alx
Graduated in 2024
Certificates & Badges
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Projects
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Languages
English
German
Skills
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