Edith Otieno

Research and validate contact information for email outreach campaigns.
Maintain a well-organized database, ensuring accurate data input and reporting.
Collaborate with teams to ensure the success of targeted outreach efforts.

Research and validate contact information for email outreach campaigns.
Maintain a well-organized database, ensuring accurate data input and reporting.
Collaborate with teams to ensure the success of targeted outreach efforts.

Develop and edit compelling, SEO-optimized content for websites, blogs, and social media platforms.
Collaborate with design and marketing teams to ensure consistent messaging across platforms.
Conduct market research to identify trends and optimize content for engagement.

Edit and proofread machine-generated translations for grammar, consistency, and accuracy.
Collaborate with authors and teams to improve content quality and adherence to style guidelines.
Conduct research to fact-check content and ensure it aligns with target audience needs.

Develop and edit compelling, SEO-optimized content for websites, blogs, and social media platforms.
Collaborate with design and marketing teams to ensure consistent messaging across platforms.
Conduct market research to identify trends and optimize content for engagement.

Edit and proofread machine-generated translations for grammar, consistency, and accuracy.
Collaborate with authors and teams to improve content quality and adherence to style guidelines.
Conduct research to fact-check content and ensure it aligns with target audience needs.

Customer Interaction and Query Resolution: Managed a high volume of inbound and outbound calls, resolved queries across multiple channels (phone, email, WhatsApp, and social media), and ensured first-call resolution to enhance client satisfaction.
Social Media and Content Management: Created and maintained social media content, monitored inquiries on socials, and cross-sold leads while serving as the primary contact for social media interactions.
Feedback and Operational Improvement: Researched recurring customer issues, analyzed trends, and provided actionable feedback to management to improve protocols, call scripts, and client reception processes.
Developed and Sustained Relationships: Built and maintained solid relationships with stakeholders and customers, ensuring customer satisfaction and fostering long-term partnerships.
Lead Generation and Conversion: Researched new markets, identified leads, pitched services to clients, and converted qualified leads into sales, driving business growth.
Strategic Collaboration and Market Research: Collaborated with executives on cost-effective strategies and conducted market research to identify opportunities and enhance competitive positioning.

Customer Interaction and Query Resolution
Social Media and Content Management
Feedback and Operational Improvement
Developed and Sustained Relationships
Lead Generation and Conversion
Strategic Collaboration and Market Research

Customer Engagement and Issue Resolution: Responded promptly to inquiries, handled and escalated customer issues, and resolved complaints within stipulated SLAs to ensure customer satisfaction.
Sales and Reporting: Actively sought sales opportunities, prepared weekly and monthly sales reports, and supported management in strategic planning and decision-making.
Operational Support: Managed client records, generated invoices, and ensured the smooth operation of business processes by maintaining accurate documentation and adhering to company policies.

Customer Engagement and Issue Resolution
Sales and Reporting
Operational Support