Afedo Rebecca
Remote Teller at Stanbic Bank Ghana
Kwame Nkrumah University of Science and Technology
Ghana
Hi, I'm Afedo Rebecca!
Remote Teller at Stanbic Bank Ghana
Highly motivated and rendered financial services to customers for over 6 years. Handled complex transactions, resolved customer queries, and identified sales opportunities. Contributed to the bank's digital transformation by embracing new technologies and tools. Passionate about learning and growing in the financial sector, ready to take on new challenges and responsibilities. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
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Experience
Stanbic Bank Ghana
Remote Teller
January 2018 - Present
Optimized remote teller workflow resulting in a 25% reduction in customer wait times. Achieved 20% increase in cross-selling of financial products. Utilized data analysis to optimize teller scheduling. Identified and resolved 95% of cash management discrepancies. Processed an average of 50 transactions per day with 100% accuracy.
First Sky Limited
Administrative Assistant
January 2015 - January 2018
Implemented new filing system, reducing retrieval time by 30%. Managed office supply inventory, reducing costs by 15%. Tracked and submitted employee timesheet for payroll processing. Managed physical and digital files, monitored spreadsheets, and updated reports. Scheduled appointments, meetings, and events for management staff.
Stanbic Bank Ghana
Bank Teller
January 2014 - January 2015
Executed an average of 100 customer transactions daily with 100% accuracy. Managed a portfolio of 200+ clients, maintaining strong customer relationships. Achieved a 15% increase in customer satisfaction scores. Executed daily cash handling with 100% accuracy. Implemented data analysis techniques to streamline cash handling processes.
Student Loan Trust Fund
Loan Officer
January 2013 - January 2014
Achieved a 95% loan approval rate by implementing thorough financial analysis. Maintained a 95% fast-paced schedule providing satisfactory application approval. Resolved 95% of customer's complaints. Evaluated financial statements and contacted institutions for clarifications. Conducted completeness checks on loan applications.
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