Umar Yusuf
Member Success Analyst at Babbangona Farmer Services Limited
Renewable Energy Engineering at Ahmadu Bello University Zaria
Nigeria
Hi, I'm Umar Yusuf!
Member Success Analyst at Babbangona Farmer Services Limited
Highly motivated and detail-oriented data analyst with 3+ years of experience in data analysis, visualizations, and reporting. Proficient in Microsoft Excel, Power BI, and AI tools. Able to leverage AI tools to uncover hidden insights and do pattern recognition in data.
Experience
Babbangona Farmer Services Limited
Member Success Analyst
January 2023 - Present
Led a team of customer service agents to resolve member complaints within an SLA of 3 days, achieving a target of 98% Coordinated and conducted NPS and CSAT surveys to measure customer experience and identify areas for improvement Collaborated with cross-functional teams to resolve complex customer issues and implemented process improvements to enhance customer satisfaction and loyalty Processed monthly payroll for over 1000 CSEs across the organization with zero errors Prioritized customer satisfaction and operational efficiency, enabling 98% member (customer) retention
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Hausa
Yoruba
Skills
No skills added
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