Michelle Chichi

Michelle Chichi

Client Success Coordinator at Pattern Brands

World Quant University

Kenya

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Hi, I'm Michelle Chichi!

Client Success Coordinator at Pattern Brands

Highly experienced Client Operations Manager with over 10 years expertise in client operations, customer service and work from home environments. With a proven track record in leadership roles within the technology ecosystem, AI agent performance optimization and lead generation. A visionary leader driving innovation and transformation while fostering collaboration. Known for customer obsession, results-oriented, and adaptive leadership, committed to ethical practices and continuous learning.

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    Experience

    Pattern Brands

    Client Success Coordinator

    May 2023 - Present

    Manage strong relationships with a portfolio of clients Conduct onboarding sessions for new clients Drive sales and enhance customer satisfaction Collaborate with product and support teams

    TLC Relationship Management Ltd

    Operations Manager

    August 2019 - April 2023

    Spearheaded a team project delivering loyalty programs Implemented Agile methodologies Facilitated collaboration between cross-functional teams

    TLC Relationship Management Ltd

    Key Account Manager

    August 2014 - August 2019

    Navigating client needs in a competitive market Utilized strategic client assessments Delivered a 20% revenue increase

    TLC Relationship Management Ltd

    Customer Experience Specialist

    May 2011 - August 2014

    Recognized declining gym satisfaction Initiated action plan leading to satisfaction increase

    Education

    Applied Data Science

    Certificate

    World Quant University

    Cloud Computing

    Cloud Computing

    Certificate

    Alx

    Graduated in 2024

    Accounting

    Bachelor

    Egerton University

    Graduated in 2012

    Certificates & Badges

    No certificates or badges added

    Projects

    No projects added

    Languages

    English

    Skills

    No skills added

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