Joseph Achinivu
Learning & Development Specialist at Wema Bank
Mass Communication at Abia State University
Nigeria
Hi, I'm Joseph Achinivu!
Learning & Development Specialist at Wema Bank
Dynamic and results-driven Learning and Development Specialist with over 2 years of experience in designing, implementing, and managing comprehensive training programs.
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Experience
Wema Bank
Learning & Development Specialist
June 2023 - Present
Facilitated internal weekly training sessions for contact center agents.
Facilitated quarterly external training sessions.
Designed and developed annual training plans.
Implemented talent management initiatives.
Provided coaching to bottom performers.
Updated on new products and best practices.
Analyzed and provided performance trends.
Evaluated the effectiveness of programs.
Wema Bank
Customer Service Officer, Outbound Desk
April 2022 - June 2023
Handled at least 300 dispute tickets per day.
Filed dispute transactional complaints.
Handled inbound complaints and inquiries.
Contacted customers for inquiries.
Engaged with dissatisfied customers.
Provided new customer onboarding services.
Education
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