Brian Mwangi

Brian Mwangi

IT Support Engineer at Volunteer/Learner – Clicked

ALX Africa

Kenya

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Hi, I'm Brian Mwangi!

IT Support Engineer at Volunteer/Learner – Clicked

I am an IT Support Engineer who delivers high-performance solutions and exceptional user satisfaction. Skilled in troubleshooting, system and network configuration, and cloud technologies. I’m focused on providing efficient, user-friendly support that enhances productivity and meets the evolving needs of users and organizations.

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    Experience

    Volunteer/Learner – Clicked

    IT Support Engineer

    April 2023 - Present

    Configured Salesforce for enhanced case resolution resulting in a 20% reduction in average case time resolution Improved data accuracy for reporting achieving a 15% improvement in data accuracy Customized user interface for greater usability boosting user adoption by 25%

    Home Labs

    Cloud Lab Experience

    August 2022 - Present

    Simulated IT Support Environments on AWS and GCP Strengthened Troubleshooting Skills in Real-Time Scenarios Explored Emerging Cloud Support Tools and Best Practices

    Nibav Home Lifts

    Elevator Maintenance Engineer

    May 2022 - July 2023

    Resolved Electrical Issues to Minimize Downtime Enhanced Customer Satisfaction through Prompt Response Conducted Customer Handover and Education Sessions

    Education

    Salesforce Administrator

    Certificate

    ALX Africa

    AWS Cloud Practitioner

    Certificate

    Emobilis Training Institute

    Google Technical Support Fundamentals

    Certificate

    Coursera

    Graduated in 2024

    Cloud Computing

    Certificate

    Emobilis

    Graduated in 2024

    Instrumentation and Control Engineering

    Bachelor

    Egerton University - Njoro

    Graduated in 2018

    Certificates & Badges

    No certificates or badges added

    Projects

    No projects added

    Languages

    No languages added

    Skills

    No skills added

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