Doyinsola Oyeleye
Fanshawe College
Canada
Hi, I'm Doyinsola Oyeleye!
Customer Service Officer at Trident Microfinance Bank
An energetic, ambitious, and experienced customer support representative with years of telecom and customer service background. I have answered more than 100 calls a day throughout the years, averaging 70% first contact resolution and 80% customer satisfaction. Clients increased by more than thirty percent and retention of clients increased by eighty-five percent while working with Trident Microfinance Bank and Airtel Telecommunication. I am efficient at using Zendesk CRM and Support Suite, with extraordinary communication skills and an obligation to delivering extraordinary customer satisfaction and experience.
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Experience
Trident Microfinance Bank
Customer Service Officer
May 2021 - March 2023
Open customer accounts by recording account information. Exhibit excellent telephone manners including good communication and interpersonal skills. Solving customer queries and questions. Responsible for the safety of company data, assets, and personnel. Communicate with customers and potential customers. Build a solid relationship with customers, assuring them of the benefits of banking with Trident. Identify with individuals and companies to become self-sufficient. Aware of brand marketing, pricing, and positioning.
Airtel Call Centre
Customer Service Representative
March 2018 - April 2021
Worked on customer service help desk, handling over 150 calls in a day both incoming and outgoing calls, dealing with customer queries, email/fax, and web. Dealt with customer queries, email/fax and cooperated with customers to demonstrate a polite and compassionate approach. Evaluated and processed customer requests to ensure work was allocated to the correct response time and service partner within contractual agreements.
Education
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