Abreham Kassahun
IT & Digital Services Consultant at Freelance
Information Technology at Adama science and technology university
Ethiopia
Hi, I'm Abreham Kassahun!
IT & Digital Services Consultant at Freelance
ICT Support Expert with 8+ years of experience providing technical support, infrastructure setup, and IT administration across education, finance, and enterprise sectors. Skilled in installing, configuring, and troubleshooting hardware, software, and networks under demanding conditions. Proven ability to support large-scale operations, including ERP systems, secure banking networks, and data center modernization. Strong communicator with expertise in documenting processes, training users, and implementing cybersecurity best practices.
Experience
Freelance
IT & Digital Services Consultant
July 2024 - Present
•Delivered ICT support for SMEs and NGOs, including remote troubleshooting, system installation, and user training. •Configured Microsoft 365, Google Workspace, and AWS services for improved data management.
•Supported field staff with remote connectivity and cybersecurity awareness.
Ethiopian Education Initiatives
IT Officer & Programming Instructor
February 2024 - July 2024
• Provided ICT support for 350+ staff and students, maintaining 99% uptime of ICT systems.
• Installed and configured servers, switches, and wireless access points.
• Developed technical documentation and user guides, improving IT knowledge sharing.
• Introduced self-service ticketing system, reducing incident response time by 30%.
Hikma Electronics plc
IT Infrastructure Engineer
July 2018 - February 2024
•Managed enterprise ICT systems, including data centers, telecom infrastructure, and server administration.
•Configured and maintained network devices (Cisco routers,
switches, firewalls) ensuring secure connectivity. •Implemented antivirus, backups, and cybersecurity frameworks to protect client systems.
•Delivered onsite troubleshooting and field ICT support for SMEs and telecom clients.
Certificates & Badges
No certificates or badges added
Projects
Languages
English
Professional
Amharic
Native
Skills
Documentation of Technical Features
Network Administration
System Analysis
Cyber Security Consultant
Troubleshooting Technical Issues
Enterprise Application