Amos Tungu

• Introduce Yourself: Welcome learners in your assigned squad and let them know you’re here to support and motivate them.
• Squad Announcements: Post updates from this document on the designated dates before 11 AM EAT.
• The assigned moderator will pin the posts
• Coordinate Posts: Any VM can post the squad announcement, as long as it is made on time. To keep the squad engaging, you can also post AI-related quizzes, polls, or other discussion prompts.
• Engage and Moderate: Interact with learner comments and escalate any issues you cannot address in the VM space on the portal.

Repair and maintenance of POS for the bank till on its operation.
Monitoring and managing POS devices by communicating with NMB agents and other NMB staff.
Receiving and cross-checking new POS from manufacturer.

My Responsibilities at NMB

1. Monitoring all POS used by NMB PLC Agents.
2. Troubleshooting and finding POS challenges and solving them.
3. To do repair and maintenance of NMB PLC Agent POS
   Achievements
4. Managed to repair 10 POS per day
5. Managed to monitor and update about devices.

Analyzed large volumes of data to derive actionable insights.
Squad Announcements: Post updates before 11 AM EAT.
Ensured 100% timely squad announcement by coordinating posts from all program mentors.
Engage and Moderate: Interact with learner comments and escalate any issues.
Hosting assignment clinics to walk through learners.

Training new staff on how to work at height.
Monitoring new staff if they can work at height as per OSHA.

Troubleshoot and repair POS devices.
Record POS device repairs for maintenance reporting.
Dispatch repaired POS devices weekly.
Handle technical support for POS terminals across zones.
Enhance POS system stability.