Zerihun Mulugeta

Structured trade finance instruments, ensuring compliance with AML/KYC regulations.
Enhanced client satisfaction by resolving trade-related challenges and providing tailored financial solutions.

Improved client retention by 50% through relationship management and service optimization.
Developed a resolution framework, reducing customer complaints by 50%.

Managed schedules and logistics for program activities, ensuring timely delivery and optimal resource utilization.
Designed and maintained digital filing systems, reducing document retrieval time by 30%.
Facilitated training sessions, enhancing team operational efficiency by 15%.

Created donor-compliant financial reports, increasing reporting accuracy by 30%.
Coordinated health-focused workshops and conferences, improving participant satisfaction by 20%.
Supported budget tracking and financial reporting for health programs, ensuring timely deliverables.

Conducted risk assessments to ensure compliance with organizational policies and standards.
Provided operational and administrative support, improving process efficiency.

Improved client retention by 50% by optimizing service delivery and strengthening relationships.
Implemented a complaint resolution framework, reducing customer complaints by 50%.