Macy Wafula

• Assisted the analysis team in analyzing customer data to identify necessary patterns and trends using Power BI.
• Applied statistical techniques to check on the the quality of data before forwarding to the receiving department.
• Support research projects by collecting and compiling customer data.
• Worked closely with two analysts to develop reports to communicate findings to management.
• Handled any other work downed to me by the analysis team to check on error or finish data analysis before any given time.

*Collected and compiled market prices for fruits and vegetables every Tuesday and Friday.

• Accurately entered the collected data into the company’s system.
• Analyzed current and previous market prices to ensure data integrity and consistency are maintained.
• Forwarded and presented statistical data to relevant authorities including senior statistics Officer.
• Participated in monthly hotel projects, traveling to all hotels within the county to collect data.

• Addressed and resolved queries across multiple channels, maintaining high customer satisfaction.
• Accurately updated customer records in CRM systems, ensuring data integrity.
• Maintained an empathetic professional demeanor while dealing with customers.
• Maintained high-quality interactions and adhered to company policies, consistently meeting KPIs.