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Sharon Nyamweya

Customer Service Representative at Ideal Appliances (MIKA)

Data Analytics at bounty analytica

Kenya

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Hi, I'm Sharon Nyamweya!

Customer Service Representative at Ideal Appliances (MIKA)

I am a highly talented detailed oriented customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I thrive in fast-paced environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing client support, resolving issues, and developing relationships to ensure loyalty and growth.

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    Experience

    Ideal Appliances (MIKA)

    Customer Service Representative

    May 2024 - Present

    Bringing a customer-first approach and ensuring clients experience seamless support post-purchase
    Managing and resolving customer inquiries
    Coordinating repairs and liaising with technical teams to ensure timely service delivery

    Office of The Registrar of Political Parties

    Constituency Monitor

    April 2022 - October 2022

    Played a key role in ensuring compliance with political party regulations and maintaining transparency in the electoral process

    Independent Electoral and Boundaries Commission

    Data Registration Clerk

    July 2021 - August 2021

    Efficient Voter Registration
    Resolved Voter Discrepancies
    Assisted in Voter Education
    Enhanced Voter Data Base
    Accurate Data Entry

    Cloudfactory Kenya

    Data Management/Quality Assurance

    January 2019 - November 2023

    Delivered high-quality data processing and digital task management solutions

    Geothermal Development Company

    Environmental Intern

    June 2017 - August 2017

    Conducted Environmental Impact Assessments
    Improved Data Collection Methods
    Monitored Environmental Compliance
    Engaged in Stakeholder Communications

    Education

    Data Analytics

    Certificate

    bounty analytica

    Graduated in 2023

    Kenya Certificate of Secondary Education

    Ngara Girls High School

    Natural Resources Management

    Bachelor

    Egerton University

    Certificates & Badges

    No certificates or badges added

    Projects

    No projects added

    Languages

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    Skills

    No skills added

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