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Waleed Farag

Commodity Trader at Emirates Horizon investment ltd.

Control Training L.T.D

Egypt

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Hi, I'm Waleed Farag!

Commodity Trader at Emirates Horizon investment ltd.

Computer engineer

Socials

No social links added

    Experience

    Emirates Horizon investment ltd.

    Commodity Trader

    May 2017 - Present

    Export and Import foodstuff
    construction materials
    Metals
    IT products

    Mafraq Hospital

    IT Store Supervisor

    March 2016 - March 2017

    Create a database for managing the inventory of IT assets
    Achieve 95% resolution of user support ticket within the SEHA SLA timeframe
    Maintain accurate records of stock
    Responding and resolving all users complaints

    Mafraq Hospital

    Telecom Engineer

    January 2014 - February 2016

    Supporting Mobile Voice
    Configures, deploys, audit all Mobile and Tablet devices
    Troubleshooting and support for Tablet and Mobile devices
    Network support Supervision for all Etisalat & DU installation

    Mafraq Hospital

    Call Center Manager

    June 2006 - January 2014

    Administrative support to Contact Center
    IT support using BMC system
    Develop required communications & Quality assessment reports
    Managing Etisalat telephone bills

    Mafraq hospital

    IT support engineer

    January 2006 - January 2017

    It support engineer

    Ministry of Health (Project Dept.)

    Telecom Engineer

    August 2001 - May 2006

    Project Department Tender Procedure
    Assess Dept. needs for Telecom Equipment
    Contact with Major Telecom suppliers
    Supervise supplier during Installation of Equipment
    Advise & Plan for MOH use of latest Technology in Telemedicine, HIS

    Advanced Technology & Computer

    Telecom Engineer

    February 1993 - May 1999

    Service & Installation Engineer for Telecommunication Equipment (PABX-Modems-Multiplexers-LAN-WAN-)

    Tamima (Teleseen) As seen on TV

    Call Center Supervisor

    November 1991 - October 1992

    MODERN TELECOM SYSTEMS

    Sales/Installation

    October 1990 - October 1991

    Sales/Installation of ALCATEL PABX Equipment/Reliance-Com TEC telephone/power systems

    TRICOM (U.K)

    Service Engineer

    October 1989 - October 1990

    Service Engineer, Modems & Multiplexers

    Education

    System Analyst/Programming

    Certificate

    Control Training L.T.D

    Graduated in 1992

    Electronics & Telecommunications

    Bachelor

    Zagazic University

    Graduated in 1987

    Electrical and Computer Engineering

    Electrical and Computer Engineering

    Bachelor

    Cairo University

    Graduated in 1986

    Certificates & Badges

    No certificates or badges added

    Projects

    No projects added

    Languages

    English

    Professional

    Skills

    IT Support

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