Lee Mutai
Technical Service Engineer (Systems & Network Operations) at Wananchi Group (K) Ltd
Kenyatta University
Kenya
Hi, I'm Lee Mutai!
Technical Service Engineer (Systems & Network Operations) at Wananchi Group (K) Ltd
IT & Systems Engineer with strong experience in network operations, systems engineering, and network automation fundamentals within telecom and ISP environments. Proven ability to design, automate, monitor, and optimize network and system workflows using Python scripting, Linux systems, APIs, and monitoring platforms.
Experience
WGK
Technical Service Engineer
August 2025 - Present
• Operate in a high-availability NOC environment, supporting GPON, HFC, Metro, MPLS, WiMAX, VoIP, and Managed Wi-Fi networks.
• Serve as escalation point for complex incidents, coordinating with NOC, Engineering, Field Teams, and vendors.
• Perform advanced triage and troubleshooting to restore services within SLA timelines.
• Conduct packet analysis using Wireshark to diagnose latency, packet loss, and routing anomalies.
• Execute RCA reports, post-incident documentation, and preventive recommendations.
• Perform configuration checks, redundancy validation, and scheduled maintenance activities.
• Compile weekly and monthly network health and performance reports.
Education
Certificates & Badges
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Projects
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Languages
English
Native
Skills
Computer Software Engineering
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