Jacob Keith Whatcott

● Managed Invoices from fuel suppliers & verified delivery paperwork to prepare for billing. ● Assisted manager with audit paperwork requested from internal/external sources. ● Worked with Bulk orders & vendors to create good communications for accurate paperwork & payments.

● Worked independently to correctly file excess titles during high-volume period.

● Acted as a gateway to customers with equipment problems by answering their calls, creating and managing cases, and connecting them with a proper technician. ● Obtained 99% on assessment.

● Mapped out entire software program with instructions for employees to follow. It was so effective with new employees that it was implemented at the owners’ locations. ● Trained new employees in mechanics of daily transactions and customer interactions through a competency-based approach. ● Provided friendly, accurate, and honest service to customers as well as teammates and managers.

● Mapped out entire software program with instructions for employees to follow. It was so effective with new employees that it was implemented at the owners’ locations. ● Trained new employees in mechanics of daily transactions and customer interactions through a competency-based approach. ● Provided friendly, accurate, and honest service to customers as well as teammates and managers.

● Installed electrical plugs, switches, and light fixtures in industrial buildings and commercial homes. ● Learned many precautions and procedures in high voltage power. ● Finished team objectives together by completing tasks and assignments for customers.

● Maintained professional climate of commercial clients while performing custodial and maintenance duties. ● Planned and worked together as a team in finishing tasks with successful client satisfaction.