Carol Munoz

Supervised all resourcing activities related to design, development, testing, implementation, support, and documentation of the IT business solutions and projects portfolio for the O2C team in Holcim USA & Canada.
Managed the delivery of application services while ensuring the operation and performance are within SLA including Service Requests and Incidents.
Established and maintained close working relationships with technical staff, peers, as well as the Functional Leader to ensure alignment between the operations, the organization strategy and the business objectives.
Achieved 75% completion of planned tasks in my SAP SD team by applying the agile methodology with Kanban boards in Jira, conducting refinements, prioritizing with stakeholders, and assigning tasks based on capacity.

Provided support to regional and global initiatives for Holcim USA & Canada mainly in support package upgrades, refinements and enhancement projects with participation in the end-to-end process.
Defined requirements, design, and engineer intricate solutions and processes for Sales and Distribution applications, encompassing enhancements, configuration, data migration and system integration test to improve operational efficiency.
Led collaborative design communication with key stakeholders across IT and business to ensure design is consistent, accurate, flexible, and scalable.

Participated in the design, specification and implementation of new optimization projects that fully affect the ERP as well as legacy systems.
Monitored and supported the service desk (level 1), generating synergy between processes.
Established support to SD and Global Trade services integration across the entire delivery chain with special focus in configuration, enhancements requirements and System integration testing.
Carried out implementation, monitoring and stabilization of the legal requirements imposed by the DIAN for electronic billing.

Planned, executed, and supported the implementation and development activities necessary to enable SAP SD functionality that supports business processes and procedures.
Granted client requirements, provide solutions, functional specifications and configure the system accordingly.
Involved in business projects related to enhancement initiatives that involve configuration, end-to-end testing, and support.

Participated in End-to-end implementation projects.
Worked on S4 HANA/ECC and supported business team on core SD in order management, pricing, shipping, invoice.
Engineered test scenarios for system integration test and involved business users for User acceptance testing and sign off.
Performed cutover activities and data migration and provide hypercare support to business after Go-live.
Led and support presentation of proposal to customer.