ASIF MUKHTIAR KHONBATI

Sharief Group LLC, Dubai, UAE -Nov 2008 – Present • Manage the entire IT infrastructure, including network, hardware, and software. • Provide on-site and remote IT technical and application support. • Develop, maintain, and monitor backup procedures for all servers (on premise & AWS S3 cloud). • Oversee day-to-day IT operations, ERP applications, data centers, servers, and systems. • Manage POS retail systems and inventory management systems for retail showrooms and warehouses. • Manage Warehouse Management system, Inventory & Store Management, Stock Taking, Labelling, Barcode printing. • Maintain Ecommerce platform of company website & other channel partners. • Handling digital marketing in social media platforms. • Clone non-production instances from production, including database refresh and complete clone processes. • Maintain and support Oracle EBS applications and databases, both functionally and technically. • Perform system administration activities for Oracle Applications 11i and R12 on Linux platforms. • Troubleshoot application and database issues, ensuring minimal downtime. • Monitor and follow up on service requests raised with Oracle Online Support. • Assign tasks to IT team members based on technical issues and user-level complaints. • Prepare and submit MIS, business, and inventory reports to top management. • Configure and manage firewalls, VPNs, and antivirus systems. • Responsible for IT budgeting, conducting feasibility studies for IT projects and managing procurement processes. • Supported the implementation & support of Oracle EBS apps for multiple departments & users. • Provided ongoing support and maintenance for contact center solutions, ensuring high availability and performance. • Conducted user training and created documentation to facilitate effective use of IT tools. • Monitored call center metrics and generated reports to track performance and identify trends. • Improved first-call resolution rates through effective troubleshooting and problem-solving. • Managed installation, configuration, and upgrading of Oracle Applications on Linux platforms. • Provided technical support and troubleshooting for IT users, resolving issues promptly. • Conducted training sessions for staff on using IT tools and best practices. • Generated and analyzed performance reports to identify areas for improvement and implement corrective actions. • Collaborated with IT and other departments to integrate IT systems with business applications.