Divesh Patel

Testing environments for issues with the service using the AWS Troubleshooting Handbook Informing customers of the best practices that should be used with the above-mentioned services Teaching customers about the differences between the above services Informing customers about the level of support that can be given for the above services and teaching customers about the AWS Shared Responsibility modal so that customers understand the level of support that can be provided Escalating cases internally to relevant teams when issue might be with the service Getting on an AWS Chime call to meet and gather more information about the issue the customer might be facing for the case

Experience in on-site delivery and upgrading of MA56XT and MA58XX equipment Troubleshooting GPON and MSAN configured equipment Completed 27 MSAN sites within the span of 1 month Managing and reporting required site upgrades using surveys Monitoring subcontractors' work by checking build quality and reporting build faults Commissioning GPON builds and MSAN build for the access network Reporting Weekly Site Progress and completion to managers via presentation and Report writing Delivered the Far Data Centre project, along with commissioning of the Aggregation nodes used by the Rain network to connect to the Core Network (Applied BGP, ISIS, VPN and ACL protocols to aggregation nodes) Delivered, installed, and checked build quality for new Firewalls and IGW nodes added to Rain Network Completed 22 Far Data Centre Sites within 3 months, including sign off, install, and commissioning all sites for the Live network Trained Subcontractors on build quality and general build for Far Data Centre and Firewall projects Involved with reporting and site surveying initial 7 sites for POC concept for live network Surveying new Sites for new POC equipment for Vodacom Access, AGG, and ASBR layers Testing Servers using Functionality guide and new POC equipment Reporting Weekly Site Progress and completion to managers via presentation and Report writing