Christian Baffoin

Assist with the planning, implementation, and execution of all events Conduct museum walkthroughs and phone calls with perspective private event clients Assist with all event paperwork including musician agreements, rental agreements, bar, inventory, budget sheets, etc. Serve as the onsite point of contact for smaller events for clients, vendors, and musicians Serve as the first point of contact for any additional visitors to the museum: taking deliveries, signing for packages, directing partners to meetings, etc. Manage the visitors and volunteer data sheet and report quarterly at Employee meeting.

Developed and maintained an inventory database using the Erply Point of Sale (POS) system. Tracked all incoming and outgoing clothing items to ensure accurate record-keeping. Conducted comprehensive assessments of fashion trends to identify the most sought-after styles, and gaps in our inventory. Provided training and support to fellow Career Closet assistants, aiding in problem-solving, fostered excellent customer and donor relations, and overseeing shop opening and closing procedures. Generated relevant content as necessary for dissemination to the Career Services office, facilitating its use on social media platforms to raise awareness about the Career Closet. Collaborated with the Director of Career Services, offering valuable insights and recommendations regarding optimal practices for the Career Closet's successful operation.

Greeted and welcomed members and guests with a friendly and approachable demeanor, ensuring a positive first impression. Provided accurate and detailed information about membership options, facility amenities, and addressing inquiries and concerns. Processed cash and electronic payments for memberships, classes, and services, maintaining meticulous records and issuing receipts. Collaborated with team members to maintain a clean and organized front desk area, restocking promotional materials and ensuring updated information is readily available. Handled member concerns, feedback, and requests with empathy and professionalism, escalating to management as needed. Utilized computer systems and software applications for data entry, membership check-in, and maintaining accurate records.

Took guest orders for food and beverages and served them from the bar and kitchen. Set up and cleared tables, utilized POS systems and KOT for order processing. Maintained proactive and seamless interactions with guests, anticipating needs and delivering exceptional service.

Participated in management meetings, gaining insights into departmental operations. Assisted in the development of marketing campaigns for the property. Engaged in the hiring process, including recruitment, interviews, orientation, and training. Took on entry-level supervisory responsibilities and contributed to finance and revenue meetings. Participated in development of a departmental schedule: forecasting, employee request, special shifts/coverage, budget. Developed a timeline for an event or meeting including an effective Banquet Event BEO. Observed and participated in sanitation and safety audits.

Assisted the Director of Campus Life in the planning and organizing of activities on and off Campus. Coordinated the management of seminars, concerts, leadership shows and other on-campus entertainment activities. Tracked payment and provide administrative and secretarial support.