YeonJong Chung

Utilized data-driven insights to showcase a profound understanding of top-selling accessories, sales trends, and inventory movements from September to December 2020, delivering comprehensive reports to leadership team. Investigated and resolved root causes of inventory inaccuracies, often stemming from cycle counts, through thorough analysis and strategic problem-solving. Orchestrated optimization of inventory activities across various product lines, implementing a streamlined process adheres to FIFO basis. Collaborated with team members to achieve a 100% accuracy rate, particularly in service parts inventory. Spearheaded a remarkable 20% improvement in Set-Up Score compared with previous quarter, maintaining an average score of 90 and above from August 2022 to January 2023. Achieved outstanding through continuous collaboration, daily downloads, sharing informative files, and alignment processes across all members and leadership. Introduced benefits of VBA programming in Microsoft Excel to minimize completion time for daily sales reports and other documents, enhancing overall efficiency and data accuracy in reporting tasks. Implemented and improved a product placement strategy, streamlining back-of-house operations and reducing customer wait times by an average of 30 seconds per transaction. Produced, developed, and executed training program for new employees on back of house process, resulting in up-to-date process and unofficial assessment criteria for newly inducted team members.

Handled averaged 100 - 150 customer's orders from escalated from customer representative team to support order fulfillment for online; provided detailed attention to detail in case management, follow-up, and follow-through in any transit, investigated outbound and inbound customers' orders and outreach to customers accordingly weekly. Alleviated AppleCare+ standalone issue in Korea market and report daily number of issues to leadership team. Analyzed and solved averaged 50 - 70 aging backlog of RMAs (Return Merchandise Authorization) daily basis. Led fulfillment of over a thousand daily KR EDU bundle orders, despite challenges with insufficient redemption codes, using data-informed logistics planning. Collaborated mystery shopper orders 15 orders initiated from Worldwide logistics.

Secured business partnership with sellers of metal scrap through cold calling. Created in-house trading system between Singapore, headquarter, and other branches in South Korea and Japan. Managed company's operational duties, such as drafting of official documents and registering various licenses.

Charged supplying munitions all level of supplies regarding food commodity, chemical materials, repair kits, and general commodities over approximately 150 people of squadron for two years. Managed reserved fluctuating mobilization material for time of war. Managed inventory discrepancy in all kinds of inventory as command moved from Busan to Daejeon.