Ahmad swailem

• Implemented and managed network security: Ensured the organization's network security against
unauthorized access, data breaches, and other threats.
• Deployed firewalls, intrusion prevention systems (IPS), web application firewalls (WAF), network access
control (NAC) solutions, and endpoint detection and response (EDR) systems to fortify the network against
external and internal threats.
• Managed and maintained server infrastructure: Oversaw the day-to-day operation, management, and
maintenance of the organization's server infrastructure. This encompassed overseeing Windows Server
environments, Office 365, storage, and backup/restore solutions to optimize server efficiency and safeguard
data.
• Monitored and analyzed network activity: Utilized security information and event management (SIEM) systems
to vigilantly monitor and analyze network activity, promptly detect security threats, and respond to incidents in
real-time. Provided technical support to end-users, resolved system issues,

• Design and implement information and communication technology (ICT) systems to improve business
processes and productivity.
• Troubleshoot and resolve technical issues with hardware, software, and network systems.
• Develop and maintain IT policies, procedures, and documentation to ensure compliance and security.
• Monitor network performance, troubleshoot and resolve issues to ensure seamless connectivity.
• Collaborate with cross-functional teams to implement network security protocols and manage network
resources.
• Continuously evaluate and improve system performance, scalability, and reliability.

• Successfully delivered high-tech implementations for Network aspects, including Routing & Switching, LAN,
WLAN, WAN, VPN, BGP, OSPF, RIP, DNS, DHCP, HTTP/HTTPS, SMTP, SNMP, for a network serving 1500+ users,
resulting in a 30% improvement in network performance and a 40% reduction in downtime.
• Provided best practices for network security and vulnerability patching, leading to a 15% decrease in security
incidents and a 20% increase in network resilience.
• Implemented cloud-based services such as Backup and cyber protection against Malwares, resulting in a 25%
reduction in data loss and a 40% decrease in malware-related incidents.
• Managed Microsoft 365 and Windows-related services for a user base of 1000+ customers, ensuring 99.9%
uptime and a 15% increase in employee productivity.
• Led and directed the Fortinet Firewall administration and control team, overseeing a team of 7 professionals,
achieving a 98% compliance rate with security policies and a 30% reduction in security breaches.

• Assisted and troubleshooted: Supported over 200 customers facing technical difficulties with hardware,
software, or other technical systems, achieving a 95% resolution rate. Diagnosed issues, pinpointed the root
cause, and provided solutions to rectify the problem.
• Ensured a timely response: Responded to customer inquiries within an average of 15 minutes, significantly
enhancing customer satisfaction.
• Documented solutions: Maintained a comprehensive database of common technical issues and their
solutions, resulting in a 20% reduction in resolution time.