Chepkoech Winnie

Market company’s products Generated reports from the customers interactions Train customers on how to order products through mobile app Did follow ups to ensure customers orders are delivered Handle customer complaints

Handle inbound calls by agents and transcribe the recorded details Manage and resolve customer inquiries and complaints Identify and escalate priority issues that needed to be handle at a different level Documented all customer interaction Help the agents to troubleshoot mobile app related issues Made outbound calls to agents to collect feedback and assisted in resolving challenges Generated weekly reports from the feedback collected from the business partners

Met with applicants to obtain information for loan applications Market bank products to individuals and groups Analyze applicants financial status,credit and property evaluation to determine feasibility of granting loans Explain to customers the different types of loan,credit options available and terms of those services Handle customer complaints and took appropriate action to resolve them Mobilize deposits from the members Made timely follow ups to ensure repayments Approve loans with specified limits

Updating the monthly payroll Assist to review and update job description Helped in photo-copying, filing and prepare correspondences as required Assisted in preparation of regular scheduled reports Data collection and entry Loans processing Aid in Computation of leaves Processing loan stoppages Processing of pay change advice Payment of premiums/contributions Any other duties assigned