Chepkoech Winnie

Market company’s products
Generated reports from the customers interactions
Train customers on how to order products through mobile app
Did follow ups to ensure customers orders are delivered
Handle customer complaints

Handle inbound calls by agents and transcribe the recorded details
Manage and resolve customer inquiries and complaints
Identify and escalate priority issues that needed to be handle at a different level
Documented all customer interaction
Help the agents to troubleshoot mobile app related issues
Made outbound calls to agents to collect feedback and assisted in resolving challenges
Generated weekly reports from the feedback collected from the business partners

Met with applicants to obtain information for loan applications
Market bank products to individuals and groups
Analyze applicants financial status,credit and property evaluation to determine feasibility of granting loans
Explain to customers the different types of loan,credit options available and terms of those services
Handle customer complaints and took appropriate action to resolve them
Mobilize deposits from the members
Made timely follow ups to ensure repayments
Approve loans with specified limits

Updating the monthly payroll
Assist to review and update job description
Helped in photo-copying, filing and prepare correspondences as required
Assisted in preparation of regular scheduled reports
Data collection and entry
Loans processing
Aid in Computation of leaves
Processing loan stoppages
Processing of pay change advice
Payment of premiums/contributions
Any other duties assigned