Mercy Cherono
Customer Relations and Admin Executive at Equity Afia
Gender and Development Studies at St Paul's University
Kenya
Hi, I'm Mercy Cherono!
Customer Relations and Admin Executive at Equity Afia
Professional Communications Officer with a Bachelor in Communication and Public Relations, and a Masters in Development Studies. Skilled in Interpersonal communication and listener with a knack for remedying conflict, and good communication skills which allow for effective delivery of outstanding service. Skilled in qualitative and quantitative research methods with expertise in excel, STATA, SPSS data analysis. The Masters Degree in Development Studies and previous experiences provide the right skill set to execute engagement and donor relations, resource mobilization, project management and representation of external stakeholders.
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Experience
Equity Afia
Customer Relations and Admin Executive
July 2023 - Present
Enhanced customer satisfaction by streamlining communication channels and improving response times. Expanded market presence by identifying new business opportunities and forging strategic partnerships. Achieved company growth by implementing strategic marketing plans and business development initiatives. Managed purchasing, sales, marketing and customer account operations efficiently. Implemented business strategies, increasing revenue, and effectively targeting new markets. Prepared monthly hospital reports to track performance and effectiveness of marketing strategies. Identified opportunities for improvement and providing feedback to staff and management, and working collaboratively to implement changes that improve patient care and service Interacted well with customers to build connections and nurture relationships.
World Vision
Community Engagement Coordinator (part Time)
January 2022 - Present
Develop comprehensive reports detailing project progress, achievements, challenges faced, and recommendations for future improvements. Conduct analysis of community needs and resources to support strategic plans. Facilitate community workshops to promote various programs and educate the public on available services. Establish and maintain relationships with key stakeholders. Engage with children, adolescents, and communities in areas of child protection, health, social protection, and other empowerment programs. Prepare workshop reports to document insights and outcomes. Build community capacity for sustained income-generating endeavors that improve their standard of living.
Office Of The Ombudsman
Research Assistant
October 2023 - November 2023
Developed a detailed data collection plan, including the selection of public offices, scheduling of visits, and identification of key personnel to collaborate with. Conducted on-site visits to public offices to administer the customer satisfaction survey using KoboToolbox Implemented quality control measures to validate the accuracy and reliability of collected data. Conduct on-site visits to public offices to administer the customer satisfaction survey using KoboToolbox Ensured that all data collection activities adhere to ethical standards, including obtaining informed consent from survey participants and protecting their privacy. Prepared comprehensive reports on the data collection phase, including lessons learned and recommendations for improvement
Equity Afia
Marketing and Communications Officer
January 2020 - March 2021
Conducted market research to identify new opportunities for growth and expansion in competitive markets. Monitored and responded to communication-related emails received through the hospital's general email address. Managed the dissemination of health-related information to staff, patients, and the community. Monitored patient and community feedback on communication efforts and addressed concerns. Promoted events, workshops, and webinars to amplify the organization's reach and impact. Maintained an inventory of publications and promotional materials, ensuring their availability for distribution.
Education
Certificates & Badges
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Projects
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Languages
English
Swahili
Skills
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