Mary Maina

Junior Associate, Google Kenya.

Assist with the execution of data collection for biometric authentication and other related activities.
Maintain gadgets and equipments this includes trouble shooting and resolving software and hardware problems, configuring and implementation of new technologies.
Support in day to day tasks and reports and training of clients.
Ensuring clients are able to effectively utilize and benefit from the technology solutions provided by Google.

Review content that has been triggered by internal systems or users to ensure it adheres to established community guidelines.
Ability to work through invasive/disruptive content.
Remove inappropriate or violent content against users who violate the terms of service.
Selecting the content according to internal policy and criteria.

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative target.

Training, hiring and supervising Direct Sales Representatives (DSRs) in Laikipia region.
Maintaining accurate stock records.
Selective feedback on progress of operations.
Addressing territory questions and follow-ups.

Managing transactions with customers using cash registers.
Scanning goods and ensuring pricing is accurate.
Collecting payments whether in cash or credit.
Handling all the bank transactions of the company.

Records management.
Data entry and scanning of applications.
Passport issuance to local clients.
Sorting and arranging of passport files.
Tracking files movement.