Dorcas Owuor

Responsible for selling all assigned product lines and all sales and business development for new and assigned business portfolios. Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved. Ensure all client documents are dispatched to the Banc assurance team within 24 hours. Ensuring that the insurance policies sold to customers match their long-term financial needs by providing effective advice, competitive quotes and ensuring compliance with the rules and guidelines as set by the underwriters and other providers. Prepare relevant production / activity reports i.e. Retail and sales performance reports. Preparing an annual Personal Development Plan (PDP) and ensuring its actualization. Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment. Adhere to the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities. Comply with the Bank’s AML & CFT policy as defined in CBK Prudential guidelines Comply with risk control processes that are designed to eliminate or minimize AML-CFT risk exposure and potential losses Embrace system-based compliance practices in high-risk activities. Ensure that the bank does not transact business with persons whose names match those on the sanctions lists in the Finance day to day business. Immediately report any suspicious transactions or activities to the compliance function

Achieved high levels of customer satisfaction, optimal materials availability and commodities value through excellence in ordering, receiving, storage timely and dispatch of engineering equipment, and supplies Assisted in processing and evaluating user requisitions and raise LPOs Ensured that purchasing strategies and processes were in place to meet business objectives Participated in regular training session to enhance product knowledge and improve service delivery for the customers. Supported team members during peak period, fostering a collaborative and supportive work environment. Comprehensive up-to-date document filing and retrieval system for all stores transactions and maintained accurate customer’s records. Processed documents and transactions for all store's receipts, issues, returns, adjustments etc. Managed customer’s issues, ensuring prompt resolution and customer satisfaction. Issued items to user departments against approved off issue vouchers Regularly inspected materials, storage areas within the stores and ensures the highest standards of housekeeping, safety and security requirements were achieved and maintained Implemented improvement processes and systems which optimized inventory and increased operational efficiency

Assisted in the overall management of all warehouse management tasks and outsourced services, ensuring high operational efficiency and accountability for company assets and stock item. Ensured transparent and competitive procurement is conducted and properly documented Utilized active listening skills to understand customers’ needs and provide appropriate solution. Effective communication with cross functional teams to address customer issues and improve process. Respond to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payment, warranties, exchanges and refunds. Ensuring timely and accurate preparation of monthly reports Timely planning, communication, and coordination with the staff on stocktaking Ensure up-to-date records are maintained for the inventories Adapted quickly to new technologies and systems, enhancing efficiency and customer support. Monitor the performance of transport and travel service providers and initiate corrective actions where necessary Follow up with the vendors/suppliers to ensure goods are delivered on time, in full, complete and of high quality Maintain good vendor organization relationships Promptly address Supplier complaints and concern Updated asset registers (i.e., recording changes in fixed assets through acquisition, disposal, or transfers).

Supported the supply chain department in day-to-day operations that led to significant cost savings in procurement and store operations. Acquired hands on skills in supply chain and logistics, expanded my knowledge in the field. Compile user departments procurement needs to ensure economies of scale Source and procure cost-efficient and high-quality goods and services Evaluate and appraise organization vendors/suppliers Vetting Suppliers and ensure that the selected Vendors are credible, reliable and capable of delivering required goods and/or services Send fully approved Purchase Orders to suppliers Follow up with the vendors/suppliers to ensure goods are delivered on time, in full, complete and of high quality Receiving, storage and issue stock materials Participate in stock takes and solve stock variances on time Update inventory/asset register list and track database of all organization assets Ensuring safe custody of Procurement documents.