Marina Haroon
Quality Evaluator at Concentrix
Languages Studies at Al alsun
Egypt
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Quality Evaluator at Concentrix
Dynamic and detail-oriented linguistics graduate with a strong foundation in Russian and English languages. Experienced in providing exceptional customer support and quality assurance in a fast-paced outsourcing environment. Proven ability to manage customer interactions with professionalism and efficiency. Skilled in bilingual communication, problem resolution, with a commitment to maintaining high standards of service quality.
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Experience
Concentrix
Quality Evaluator
January 2023 - Present
Ensuring and enhancing team performance
Mentoring and guiding customer service agents
Conducting regular meetings with quality evaluators
Reviewing the work of other quality evaluators
Upholding company's standards
Fostering a culture of excellence and continuous improvement
Education
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Languages
English
Russian
Skills
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