Juliet Onyino

Worked with Hurricane Group-FISE in conduction with Montpellier Business School to design a long-term sustainable approach for FISE's entry into the African continent. Oversaw the East African market: Kenya, Uganda, Tanzania, and Rwanda with notable success in increasing FISE's revenue by 23% year on year.

Conducted thorough analysis of Kenyan financial markets to inform investment strategies. Generated detailed reports on public securities across industries, ensuring regulatory compliance. Stayed updated on regulatory changes and industry trends to provide timely advice. Contributed insights and expertise to collaborative projects, fostering innovation within the team.

Spearheaded the successful launch and expansion of Bolt Food into new markets, overseeing operations across Merchant Operations, Courier Operations, Sales, and Account Management teams. Onboarded and managed relationships with 90+ restaurants, driving a remarkable 17.3% business growth. Managed and expanded relationships with existing small and medium providers, proactively identifying new business opportunities and ensuring strong operational KPIs. Observed, analyzed, and researched market-specific behavior, presenting findings to senior management and recommending strategies for improvement and growth. Collaborated with cross-functional departments to develop account plans aimed at increasing volumes from existing clients and driving overall growth.

Analyzed data and met specific metrics to ensure optimal user, courier, and restaurant experiences. Managed 1000+ clients, implementing improvement plans aligned with organizational goals. Developed detailed financial models to evaluate main KPIs i.e acceptance rates. Conducted root cause analyses, swiftly resolving operational issues. Cultivated relationships with customers, vendors, and internal stakeholders. Created a cross-departmental dashboard, reducing user churn and increasing retention.

Role involved overseeing restaurant and courier operations, campaign management, customer support, budgeting and forecasting. Streamlined office operations leveraging automation, oversaw client communications and managed record tracking and data communication activities. Supported senior company leaders by delivering reports outlining performance to drive process improvements.

Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 14% year on year. Actively involved in leads generation and networking for new business opportunities. Reduced company expenditures by negotiating sales terms and service agreements to optimize value.