Albert Etsiwah

Provide administrative & first line support to Vodafone Cash agents and customers. Offer operational support to assigned customers by ensuring issues escalated is followed up to closure. Reporting of new fraud scams proactively to the Vodafone Cash fraud team and management.

Enter customers’ details into Data Management System. Facilitate customers’ technical issues and escalate them to management appropriately. Meet Quality Assurance Requirements and other key performance metrics.

Oversees and administers the day-to-day activities of the office; develops procedures, and systems which ensure productive and efficient office operation. Maintains employee information by entering and updating employment and status-change data.

Oversees and administers the day-to-day sales activities; develops procedures, and systems which ensure productive and efficient operation.