Anne Kinyanjui

Achieved a 98% client satisfaction rating by resolving inquiries about tours, exceeding expectations, and building strong relationships. Increased package bookings by 15% by creating customized travel packages tailored to client needs and budgets. Planned and managed smooth trip logistics for agency clients, ensuring adherence to itinerary and efficient transportation. Collected, analyzed, and responded to client feedback in a timely and professional manner, contributing to continuous improvement. Researched and developed attractive tour packages to meet market demand, expanding offerings and attracting new clientele.

Consistently exceeded client expectations in a demanding HR recruitment environment, maintaining a positive and empathetic demeanor. Responded promptly to customer inquiries through various channels, ensuring efficient communication and timely resolution of requests. Acknowledged and resolved customer complaints effectively, prioritizing satisfaction and maintaining professional relationships. Provided valuable feedback on the customer service process, contributing to continuous improvement initiatives.

Provided administrative support, including answering phones, processing forms, and maintaining records. Conducted data entry and updates in relevant databases and maintained office policies and procedures. Ensured the highest level of client satisfaction through efficient service and positive interaction.