Gailvy Fivet M'BOUNGOU KENGUE

-Management of the customer database; -Management of customer accounts; -Collection of comments and evaluations; -Management and monitoring of Customer requests; -Management of tracking deliveries of customer orders; -Transfer management; -Reception and assistance to customers; -Problems solving; -Reports and statistics; -Conflict management; -To win the loyalty of customers; -Detect customer needs and propose appropriate solutions; -Carry out certain back office operations; -Work in collaboration with the various departments of the Company, etc.

-Management of a team of 17 Collaborators and Personnel Management; -Design of results and performance frameworks; -Supervise and optimize daily operations to ensure business efficiency and productivity; -Manage transitions and organizational changes, while maintaining team cohesion and motivation; -Focus on customer satisfaction and the quality of products/services to ensure the competitiveness and growth of the company; -Data collection and report writing; -Contribute to the development of company strategies; -Supplier-Partner relationship management; -Contribute to the development of company policies; -Management of work schedules; -Internal and external communication of the Company; -Inventory management and analytical monitoring; -Develop commercial strategies and optimize margin; -Analysis of field feedback and customer feedback, search for levers to improve performance; -Commercial monitoring of the sector, etc.

-Administrative management; -Development and implementation of the organization's approaches and strategies; -Participate in all political decisions regarding the management of activities; -Ensure the internal and external communication of the NGO; -Relationship management with financial and technical partners; -Contribute to the development of NGO policies; -Management of work schedules; -Internal and external communication of the NGO, etc.

-Develop and participate in the customer relations strategy (priorities, budget, resources, etc.) and determine annual action plans; -Develop and develop customer service quality procedures and monitor their application; -Design service performance indicators (complaint rates, calls, delays), analyze the results and implement adjustments; -Develop and monitor the customer portfolio; -Propose solutions to customer complaints; -Lead human resources actions; -Set objectives and priority areas; -Lead and support the sales team; -Participate in defining the company's commercial policy, based on the company's strategy; -Participate in the negotiation on certain strategic accounts; -Be attentive to market developments and competitive offers in order to constantly adapt the company's offers, etc.