Anne Wachana

Analyzed and troubleshot computer support problems and effectively applied software, hardware products, and services knowledge to resolve customer issues on time. Achieved over 90% customer satisfaction by providing technical support to 400 to 1000 end users. Personalized support of Data Encryption software involved software installation and removal, unlocking accounts, and resetting passwords. Created documentation and generated reports for all troubleshooting procedures, common and reoccurring PC applications, OS, hardware, and final repairs for multiple clients. Provided levels 1 and 2 support for on-site and remote clientele troubleshooting and documenting tickets. Responsible for setting up networks configuring PCs with customized profile settings and installing additional software as required.

Reduced record pulling time by 80% by converting all paper records into electronic forms. Improved data entry accuracy by 60% by introducing a comprehensive read system that ensured the precision of each entered record. Coordinated with the team on interpreting data and analyzing results using several statistical techniques. Maintained and designed data dashboards, graphs, and visualizations. Developed and maintained data analyses, data collection systems, and other strategies that optimize statistical efficiency. Successfully converted existing data entry system into a more advanced version without affecting daily work processes improving workflow by 40%. Promptly and accurately process customer orders/changes/returns according to established department policies and procedures. Typing speed of 60 wpm and accuracy of g13 were valuable skills to do this. Resolved issues by providing timely feedback and reports to company management regarding challenges or order entry concerns. Collaborated closely with other departments to resolve open orders to ensure timelines were met or exceeded. Oversaw the performance activities of six team members and ensured maximum productivity was achieved

Played a valuable role in R&D projects for the petrification and degradation of bioaerosols. Established mufti-disciplinary approaches to airborne contamination remediation and product improvement, i.e., Chemical, biological, analytical, and engineering development Designed experiments involving various techniques, including SEM, HPLC, electrophoresis, and UPLC MS. Maintained an accurate written record of all work in a permanent laboratory notebook. Met and exceeded company productivity goals. Optimized inventory tracking and laboratory supply maintenance and negotiated new laboratory supplies vendor Performed laboratory microbial testing for specimens, release testing, and statistical data analysis. Managed lean six sigma testing projects (cost savings, waste reduction, and manufacturing process efficiency) Managed microbial specimens (fungal, yeast, molds, bacteria) for plating and analysis on Petri film products. Initiated, planned, and trained fellow microbiology interns for the tissue culture department Ensured ISO and OSHA regulatory compliance of laboratory, personnel, methods, and documentation

Contributed to the research of increasing throughput and sensitivity of cells used for drug research by changing the research medium: micro-scale chambers versus Petri dishes and test tubes Fabricated microfluidic chips, maintained the health of bovine stem cells, and increased the cell culture population, increasing the viable number of experiments by 50% Participated in sample preparation and mechanical testing for a research project seeking to reduce the costs of explosive welding Aided in sample preparation, experimentation, and analyzing samples on an x-ray diffractometer for inducing magnetism in ceramic nanoparticles by spin compaction. Maintained cleanliness and organization of laboratory rooms and equipment Cloned transcription factors for stem cell induction project (published) and worked on flu-linked recombinase projects. Contributed majority of molecular biology and genetic work to compete for a local Pioneer Award from the National Institute of Health. Gained extensive working knowledge and experience in nucleic acids and microbiology. Cloned pluripotent stem cell4 inducing transcription factors for an organism with an unmapped genome. Collaborated to maintain fibroblast and cell lines of human, mouse, and vole organisms. Experience working with lentiviral delivery for functional transfection. Managed most of the molecular biology of induced pluripotent stem cell lines from fibroblast tissue. Extensive work with harvesting and purifying RNA, performing RT-PCR, generating constructs, and tissue culture work.

Exceeded daily production goals by mastering standard practices, reducing the time needed to bake a cake from 60 minutes standard to 50 minutes, enabling completion of more cakes per shift, 50% increase over expectations Trained two new employees on food safety procedures and bakery quotas, certified in Food Management Created new cake templates for special occasions, seasons, and holidays, resulting in increased sales Revised custom cake company orders form to increase efficiency Demonstrated flexibility by expanding specialty decorating skills within four months of position start date to fulfill customer needs. Customized detail-oriented creative designs based on customer concepts. Evaluated customer needs to determine design requirements & budget constraints. Regulated social media platform to showcase designs & promote business, reaching up to 400 people. Achieved an increase in monthly sales by Ksh 10,000 Performed preventative maintenance on decorating and baking equipment

Adding new users to the network Troubleshooting the technical problems Monitoring the internet service Blocking the illegal websites Administering and monitoring 150+ user activities to ensure internet speed stability. Increasing the local network speed by 25% by defining and redesigning all IT policies, procedures, and standards Redesigning and upgrading the local cloud drive by increasing the service speed by 35% Network user administration on Active Directory and shared IT resources. Improved Industrial Wi-Fi network to 99% uptime. Ensured network/telecom system security baselines were met, and security improved.