Birungi Michelle
Customer Care Representative at Ison experiences
Economics at Makerere University
Uganda
Hi, I'm Birungi Michelle!
Customer Care Representative at Ison experiences
I am an aspiring economist, I have experience working in teams to deliver projects which involve collection and interpretation of data using software, development of business proposals, and adherence to strict deadlines. I demonstrate exceptional communication and relationship building skills and encourages team collaboration in order to achieve excellent levels of customer satisfaction. Committed to the delivery of high service standards, with strong customer care skills and the resourcefulness to deliver consistent sales results.
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Experience
Ison experiences
Customer Care Representative
December 2022 - Present
Listen to customers’ concerns, issues and questions. Applying excellent customer service skills whilst offering advice and assistance to customers in a professional and efficient manner. Utilising interpersonal and communication skills while engaging with customers. Resolve customers’ concerns and answer customers’ questions to my best ability. Seize opportunity to upsell products like phones, cash loans, and insurance to the customers. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. Collecting and analysing customer feedback. Attending and engaging in team meetings relating to targets and company updates.
Education
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Projects
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Languages
English
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