Brian Mangera

Located and purchased premium produce, resulting in an increase in sales. and reduced expenses through strategic negotiation and sourcing. Increased profitability by accurately determining the appropriate quality level of produce, resulting in reduced waste. Increased transportation efficiency resulting in timely delivery of produce and a subsequent increase in sales. Successfully closed deals with key clients, thus ensuring the venture remained profitable. Managed bookkeeping process resulting in efficient and effective expense management and timely decision-making for the investment.

Expertly gathered data in the field, utilising specialised tools, thus contributing to timely data collection. Development of data collection tools in Kobo, that contributed to a more rapid data collection rate and improved project timeline adherence. Organise and coordinate focus group discussions that generated valuable insights during analysis and presentation. Document relevant research information in recordings, photos or videos. Conducted surveys with more than 500 respondents to assess various project scopes.

Saved company time and resources by creating a centralised file system to manage expenses, reports, and support documentation. Successfully coordinated and executed all routine operations and special projects, leading to improved productivity. Streamlined operational procedures, reducing processing time, resulting in increased productivity and cost savings. Implemented new customer service procedures, resulting in a decrease in complaints and an increase in positive reviews. Successfully resolved 98% of customer inquiries and complaints, resulting in increased customer satisfaction and retention.