Sao Fidel

Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment. Act as a mediator for disputes between customers and principals/Clients Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department. Maintaining data integrity and keeping customer details confidential. Attend to customers during scheduled/unscheduled meetings. Record information about the financial status of customers and status of collection efforts in the company’s system. Respond to all correspondences e.g. e-mail, telephone, postal mail. Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required. Provide customers with their correct account details e.g. balances, account numbers