Ruth Gicharu

Provided system administration particularly with Microsoft 365 and Azure Ensured alignment with policies and user needs for smooth functioning of the organization's IT infrastructure Responsible for procuring and managing IT assets and services, ensuring good value for money Collaborated with Global ICT team and was the focal point on all information-security related issues, including incidents, incident management, and user awareness campaigns Provided training support in the onboarding of new Istaff in the organization Responsible for IT project implementation such as CRM rollout, device management system and process improvements Provided technical assistance to internal customers experiencing technical issues via Jira ticketing platform

Providing administration and technical support, training, and IT service desk support for Microsoft 365 to users, resulting in improved productivity and reduced downtime Offered technical leadership to the support teams in different countries we operated in i.e. Kenya, Rwanda, Tanzania and Germany Making recommendations on the appropriate hardware and software for purchase Responsible for managing, tracking, securing, and maintaining IT assets, infrastructure and projects Collaborated with Global ICT teams and was the focal point on all information-security related issues, including incidents, incident management and user awareness campaigns

Consulting with suppliers on the purchase of IT equipment and supervision of outsourced IT work and projects Providing administration and technical support, training, and IT service desk support Collaborated on strategic IT initiatives in alignment with organizational goals