Damaris Kipkoech

Assisted with development of compliance program and played leadership role in transition of compliance oversight model. Analyzed data for trends, patterns and indicators of potential noncompliance. Verified information on permits and contracts for projects to assess compliance with legal requirements. Informed individuals and groups of pollution control regulations and inspection findings and explained how problems could be corrected. Prepared detailed reports documenting compliance with relevant laws, policies, systems, standards and procedures Educated stakeholders on environmental regulations and best practices. Monitored new projects and developments for adherence to local regulations, issued violations and determined necessary corrective actions. Trained employees and new officers on ecologically-sound and sustainable operational procedures. Investigated and reported on violations of environmental regulations. Prepared reports, statements and attended courts to give evidence

Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Took payment information and other pertinent information such as addresses and phone numbers to place orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Applied basic sales strategy to engage customers and present solutions to suit individual needs. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Developed customer service policies and procedures to meet and exceed industry service standards. Participated in team meetings and training sessions to stay informed about product updates and changes. Processed customer service orders promptly to increase customer satisfaction.

Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations. Attended seminars and symposiums to improve overall knowledge and understanding. Created surveys and questionnaires to collect data for research projects. Collected research data through experimentation, surveys and leading focus groups. Maintained up-to-date records of research activities and results for future reference. Kept abreast of current industry, scientific and regulatory developments and issues.

Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations. Collaborated with other researchers to develop successful research strategies. Scheduled appointments with test subjects over phone and through emails Performed statistical, qualitative, and quantitative analysis. Developed research protocols and procedures to produce accurate results.

Analyzed problems and worked with teams to develop solutions. Completed research, compiled data, updated spreadsheets, and produced timely reports. Conducted extensive research for startup company projects. Frequently inspected production area to verify proper equipment operation.