Joshua otwori

Design and develop a responsive website for the Cancer Walk, ensuring a seamless user experience that meets the requirements outlined by the team. Implement features to optimize the donor section, allowing for easy and secure online donations, incorporating necessary functionalities such as RESTful APIs, OAuth, and secure payment gateways. Collaborate with the team to understand specific requirements and integrate necessary functionalities, utilizing server-side technologies including Springboot, Node.js, Java, and PHP, as well as client-side languages such as HTML/CSS, JavaScript, and frameworks like Angular, ReactJS, or VueJS. Create and manage website content, ensuring alignment with the Cancer Walk's goals and values, and regularly update information, including event details, sponsors, and participant resources. Develop visually appealing and impactful advertisements for various platforms, promoting the Cancer Walk, ensuring brand consistency across all online platforms and promotional materials. Design materials that effectively communicate the event's purpose, encourage participation, and attract sponsors, utilizing tools and libraries such as jQuery, Bootstrap, or JQWidgets. Collaborate with the marketing team to align website design and advertisements with the overall campaign, incorporating strategies to enhance user engagement and community interaction. Utilize analytics tools to track user behavior, optimize the website for maximum impact, and present technical ideas in a user-friendly language. Stay updated on industry trends and technologies, demonstrating a positive attitude and willingness to learn new things, and actively participate in Agile software development practices with experience in an Agile environment.

Utilized expert knowledge of data, data structures, and analytical tools to conduct research and identify trends, expenditures, and merchant needs. Responded to data requests by determining user needs, collecting, organizing, analyzing, and provided accurate and complete reports and information to support decision-making. Gathered and interpreted data from various sources such as billing claims, cost reports, and merchant satisfaction surveys, including reducing costs and enhancing the customer experience. Identified, developed, and implemented methods and techniques to improve reporting efficiency within the department. Checked and audited various data sources to ensure adherence to data governance and maintenance policies. Led the migration of a large-scale project involving the transition from an on-premise email system to Google Workspace. Oversaw the seamless transfer of user emails, contacts, and calendars, minimizing downtime and ensuring data accuracy. Maintained up-to-date knowledge of current trends, practices, and developments in the courier and fulfillment sector. Educated and provided problem-solving support to promote the implementation of new initiatives and research. Recommended ways to increase customer service quality while reducing costs and supported the company's efforts to implement these recommendations. Contributed to the development and maintenance of data integrity, governance, and data structure standards and policies. Ensured compliance with all relevant laws, including HIPAA, confidentiality, and privacy laws.

Participated in the development of policies, standards, and procedures and ensured they supported compliance with organizational, legal, and statutory requirements. Oversaw and implemented dissemination of policies and procedures throughout Oasis Specialist Hospital. Proficiency in cloud DB infrastructure (AWS/MS Azure) and NoSQL databases. Subject matter expert in MS SQL Server, MySQL, PostgreSQL. Proficiency in customizing Microsoft Dynamics CRM, including developing and implementing approved changes within the CRM system. Developed and implemented an Incident reporting and response system to address security breaches and coordinated with the relevant external authorities. I was part of the recovery planning and kept abreast of all security-related legislation, regulations, advisories, alerts, and vulnerabilities that affected Oasis Specialist Hospital and its mission. Expertise in API creation and maintenance. Spearheaded a cross-functional team in conducting risk assessments and vulnerability analyses to identify and mitigate potential security threats. Implemented measures to enhance data protection and privacy in alignment with SOC-2 requirements. Provided Tier2/Tier1 on the phone and office IT user support to the company end-users across all locations. Configured, maintained, repaired and upgraded Operating Systems and other Software Applications and related peripherals according to the company Standards. Installed, Configured, Upgraded, and Troubleshot PC’s and other Network Hardware within the company Network. Performed preventative maintenance on end-user PC’s, Printers, Scanners, and Network Devices on the company Network. Troubleshot and Maintained Internet and MPLS connectivity to the company.

Provided first-level technical support to staff, resolved hardware, software, and connectivity issues. Assisted with the setup and maintenance of workstations, laptops, and other IT equipment. Conducted training sessions to enhance staff proficiency in using IT resources, including ERP and MS Office applications. Assisted with the customization and troubleshooting of software to meet specific organizational needs. Implemented and maintained backup and disaster recovery procedures. Performed routine maintenance tasks, including ERP updates, security patches, and antivirus management. Created, managed, and optimized containers for peak performance, security, and scalability. Communicated effectively with staff to understand and addressed their IT needs, especially related to ERP and MS Office. Contributed to the design, testing, and implementation of new products, services, and upgrades, collaborating with cross-functional teams. Educated staff on best practices for maintaining data security and privacy. Collaborated with IT and ERP vendors to address issues, implemented updates, and optimized system functionality. Provided end-user support for IT-related inquiries and issues. Demonstrated proficiency in web and mobile service technologies, operating systems (Linux, Windows), databases (Oracle, MongoDB), cloud solutions, and DevOps tools like GitHub. Diagnosed and troubleshooted technical issues, achieving Mean Time To Resolution (MTTR) targets. Applied expertise in system monitoring, operational procedures, and ITIL/ITSM to drive improvements in monitoring through automation and third-party tools. Actively participated in post-incident reviews, contributing to process analysis and improvement initiatives, striving for 99.999% availability. Ensured compliance of IT infrastructure with relevant authorities and FAH needs. Monitored and prioritized incoming incidents, allocating resources for timely resolution and reducing critical incidents. Installed, configured, and updated software applications used by the organization, with a focus on ERP and MS Office tools. Assisted with the customization and troubleshooting of software to meet specific organizational needs. Conducted regular security audits and addressed vulnerabilities promptly.

Provided technical assistance to all college students in the use of ICT systems. Ensured that ICT networks are operating efficiently on a day-to-day basis and are available to students, and appropriate repairs are undertaken in a timely manner. Monitored the ICT computer lab to ensure it is kept secure and reliable including back-up procedures. Prepared and used work schemes and lesson plans in line with the proved examining body curriculum in delivering teaching and instructing students. Prepared materials to facilitate creative learning and completing demonstrations as outlined in the curriculum. Set assignments regularly and marked them promptly, and followed –up with student’s suggestions for further appropriate improvements in learning. Observed and evaluated individual student’s per supervise and controlled use of material and resources Provided guidance and counseling to students to nurture their development including spiritual care and made referrals where considered necessary.

Designed graphics for use in media products such as magazines, labels, advertising and signage for our brands; Studied the design briefs and created engaging graphics out of it; Designed web pages, brochures, logos, signs, books, magazine covers, annual reports, advertisements, and other communication materials; Met with brand owners to gain an understanding of their needs; Created or incorporated illustrations, pictures, and designs to reflect the desired theme and tone of communications; Determined the size and arrangement of copy and illustrative material as well as font style and size; Produced drafts for review by stakeholders and made revisions based on the feedback received; Reviewed final productions for errors and ensured that final prints reflected stakeholder specifications;

Responded to user requests for service, troubleshooted problems, and helped to develop solutions. Supported in fixing PC hardware components, desktop operating system software, and application software. Performed extensive repairs to equipment and arranged for other servicing needs. Identified and reported system issues to vendors, monitored and tested resolution issues sent to vendors. Monitored antivirus software and updates, repaired computers infected with spyware, adware, and/or viruses. Monitored backup systems and procedures thus ensuring data security; Maintained a log of service requests, solutions, and other responses. Assisted in maintaining inventory records and documentation for equipment. Participated in user training for basic hardware and software use; Provided backup technical support for the network, including router, firewall, and wireless access points. Maintained open communication and positive working relationship with staff.

Was in charge of troubleshooting, diagnosing and solving both general computer issues and connection problems. Offered in user and Technical Support. Assisted employees in computer set-ups and resolving computer software related issues. Assisted at the registry office in the help desk user support. Supported the IT team in the maintenance of computer hardware, software, and other systems. Updated hardware and software applications regularly.