Job Wachira
Senior Operations Analyst at Quick Find Ltd
Business Information Technology at JKUAT
Kenya
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Senior Operations Analyst at Quick Find Ltd
Data Analyst (python, SQL, ML) with 9+ years of experience in the automotive industry. Adept at problem-solving, strong numerical skills, and attentive to detail. Experienced in generating reports, forecasts, and data-driven strategy development. Proficient in Google Sheets, Looker, Excel, SQL, Python, and PowerBI. I have excellent communication and collaboration skills, and a passion for learning and adapting to new technologies.
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Experience
Quick Find Ltd
Senior Operations Analyst
June 2023 - Present
Digitized logistics reports monitoring loading and receiving of material from mine to site ensuring real time delivery reports for invoicing purposes
Monitoring operational activities for any deviations and suggesting improvements to the process
Introduced robust petty cash tracker reducing pilferage by 20%
Mobius Motors
Associate, Service and Warranty
May 2014 - June 2023
Gathered, analyzed and reported on customer satisfaction data leading to process improvements which increased our NPS score by 15 points
Analyzed market price data vis a vis our price and product positioning to convince our partner OEM to reduce prices for service items by an average of 20%
Analyzed sensor data to identify the root cause of vehicle defect leading to successful field service campaign which reduced similar occurrences by 90%
CFAO Kenya
Service Administrator (Reporting)
May 2013 - May 2014
Replaced daily printed revenue reports with a digital format accessible to the management team, reducing paper wastage by more than 40%
Cleaned and analyzed warranty data, reconciling it with warranty audit reports, reducing OEM warranty reversals by approximately 30%
Delivered daily, monthly and quarterly operations and management reports ensuring that tasks are delivered smoothly
Education
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Languages
English
German
Swahili
Skills
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